A company with 10 staff and 5 users should not be expected to pay the same as a company with 20,000 staff world-wide, all of whom are benefiting from the also just 5 staff in their organisation that are using the software. Mstral's costs of providing faultless after sales support for the latter are not unexpectedly much higher than for the smaller organisation. Larger organisations are therefore expected to contribute more towards meeting Mistral's eyewatering costs in maintaining its unique systems! There can be NO argument against this totally fair and reasonable policy!

It is also the same policy as employed by practically every other Expert System Software provider in the world.

The total number of employees to include every person on the payroll, including out field workers and staff operating from home that report to or who are accountable to a principal at the primary business address. Whether or not they are ever likely to or need to actually operate the software themselves.

There is also the very fundamental point that inevitably computer program users require post installation support. Usually not because there is any latent problem with Mistral's product but typically because many people are insufficiently experienced in use of computers! Sometimes it is a very thin line between a Mistral customer's misunderstanding of a Mistral program function and just their simple inexperience with use of Microsoft's latest computer Operating System (Windows 10 & 11 systems). Mistral therefore is often obliged to provide support where frankly it isn't Mistral's responsibility to do so. The larger the organisation that Mistral is supporting then naturally the more frequently this situation arises. Mistral's staff time is similar to your staff time. It isn't free and someone has to pay for it! We believe that costs should be applied fairly. What do you think? Feedback