Please complete the form below with your name & email address, answering the few simple questions we respectfully ask to help us provide you with the best possible service and optionally writing any additional comments in the box provided. Click Submit at the bottom of this page to send the data.
The information you provide on this form will not be divulged to any third party or stored in any data retrieval system for longer than it takes for us to deal with your enquiry or to answer your questions.
(timewasters please note)
You will be asked to send a Read Receipt when receiving your unique, 'One Time Use Only' Access Registration Code. We ask you to respect this and to do so. The Read Receipt is not only required simply as a courtesy gesture but is part of the access entitlement verification process.
By ignoring the Read Receipt request you may risk denying yourself future program access!
Caution! Do not make repeated requests within any one period of 24 hours. Only your last made request will be both digitally and manually considered for approval.
Mistral's program installation procedure requires entry of a unique Access Registration Code. This will be sent to authorised downloaders by email to the email address provided on this form. Checking entitlement and forwarding Access Registration Codes is conducted manually.
If additional installations are required for second computers or for entitled colleagues then EACH installation requires its own code and which can ONLY be obtained by completing and submitting the download request form.
Depending upon international time differences, international email routing delays, over which Mistral has no control, and also staff work load this may take up to 24 Hours. Please therefore be patient and also to ensure no interruption in program access please ensure that your account is both up to date and access licence fees are paid promptly.
Licenced access periods are provided under a mutually agreed contract and are annual. Anniversary (renewal) dates are unaffected by date of payment.
If you do not receive your Access Registration Code within 24 hours of downloading the program #_setup file then before contacting Mistral please ensure that your email Spam interceptor software is not of poor quality or has been inexpertly set and so as to consign Mistral's messages to your junk mail folder. You don't like your time being wasted. Nor do we!