mistral logo 56x75 Established in 1984, Mistral is proud to be widely considered the 'generic' software system provider for the refrigeration & air conditioning industry. In its domestic market, Mistral software is used by more than 85% of refrigeration & air conditioning contracting firms and programs distributed to over 25,000 users in 140 countries around the world.


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Mistral Associates - News December 2020

Enhanced Security - For your security.

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Click Credit Card to see it in action!

In late September this year Mistral instigated a system of totally automatic issue of product Access Registration Codes. Following almost a year of coding and testing the new system.

Just as a reminder these Access Codes are essential in helping to prevent commercially sensitive data falling into the wrong hands. Thereby the codes helping to protect the vested interests of Mistral's sponsors. Also in preventing Mistral's market place being compromised (and thus Mistral destroyed) by hackers and pirates (intellectual property thieves).

Up until this time Access Registration Code issue was conducted by manual Access Code generation and then Email forwarding. A process taking on average 5 minutes for each legitimate downloader and a similar amount for politely rejecting none authorised opportunists along with pirates (thieves). This amount of time for around 150 downloads per day, 7 days a week to all 140 countries in the world Mistral serves. Further aggravated by a small percentage of downloaders doggedly refusing to read even the most childishly simple to understand of instructions. Such as: 'Do not attempt to use a 'one time only use to install code' more than once. 'Use one time only' means exactly that!' Also: 'Do not pass your unique Access Code to others.' Unless perhaps you are in the habit of giving your Credit Card number to everyone else on the planet at the same time!!!

The automated process introduced in September thus saving Mistral around 100,000 Euros per annum in avoidable staff costs.

The automated process involves staff of registered users (Mistral Account holders) and other entitled, qualified users entering their company's unique and permanent Account Number into the relevant download request forms. There are around fifty of these forms, depending upon the sponsor's automatically entered account number or the Mistral Licensee's entitled product access. Now each download and code request is met within seconds, subject only to rare Email routing delay issues over which naturally Mistral has no control.

The codes are 'associated', that is linked by algorithm within each code to the download obtained at the same time. Thus further enhancing security.

The codes are issued digitally following automated, sophisticated 'checking and balancing' of legal entitlement. Some of these processes a closely guarded company secret. Thus even further enhancing security for EVERYONE trading legally in our RAC industry!

Since introduction of the system it has further reduced losses through piracy (theft) by an estimated 10 to 15 thousand Euros* in just 12 weeks! A significant amount for a relatively small company like Mistral and with almost zero 'Cost of Sales' I.e. Turnover covering 95% of operating costs with the remaining 5% being net pre-tax profit.

As far as we are aware Mistral was the very first back in 1984 to publish independently audited RAC Application Engineering Expert System Software. Since that time others have tried and Mistral has also suffered many scores of imitators over the following 36 years. All bar two of which have eventually failed and given up. It's a tough, tough business to be in!

* Difficult to measure precisely due to the Pandemic creating a difficult trading year for both Mistral and our valued customers.




New Mistral 'Corporate' Program Group images for 2021,
along with better controls.

What have these to do with Commercial Refrigeration and Air Conditioning?

Answer: Absolutely nothing.

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Click animation to upgrade to 2021 version.

Except maybe to cheer everyone up, even if only just a little, after a frankly terrifying year. Over one hundred 'Program Group' form images, almost all of them newly created and by volunteers and trainees. A dozen of the 'old favourites' retained because we have been cheerfully forbidden to ever remove them! For the simple purpose of amusement and relieving tedium, without detracting at all from the serious business of helping support the production, storage, distribution and retailing of the world's food. Along with making otherwise uninhabitable buildings, especially workplaces and hospitals etc., habitable.

Undeniably pretty important stuff and responsible for over 20% of the world's energy consumption. Happily reduced due to implementation of Mistral's world leading RAC Expert System Software. So, you and us, we deserve a bit of levity occasionally.

Whilst putting this well established Mistral adjunct to our systems together we did notice the controls for it could be simplified and also made a bit more logical. So we did that too.


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