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Please use Mistral's Feedback Form

However, before writing and sending an Email then waiting for a reply you might find the answer to your question much faster by clicking here:-

Answers to most frequently asked questions.

but.. . if it's still important enough to call us, then it's important enough to Email us!


At Mistral we concentrate our resources upon helping our valued customers

Sorry if we do not answer your call in person. However it is impractical for us to do so. Firstly we serve our valued customers in 18 of the world's time zones. 5:00 pm for you may be midnight for us! Secondly we found that when we did pick up all calls then over ninety percent of questions we faced had absolutely nothing at all to do with our products or services. Someone has to pay to reply and we prefer that it should not be you through increased product prices! Therefore if you really cannot find the answer to your question about how to buy, install or use any of our products on our 3,000+ page multi-lingual website then please leave a message, along with your Email address and we will get back to you as soon as we possibly can. By Email! That way we will have a timed and dated record of our communication with you. Importantly so will you!

How long will Mistral take to answer you?

Mistral serves RAC Professionals across 140 countries in the world. Home to over 94% of the world's entire population. Mistral receives hundreds of Emails each day and endeavours to reply to all sensible and respectful messages within minutes.

Mistral's normal office working hours are:- 08:00 hrs to 18:00 hrs CET/CEST Monday to Saturday and 08:00 hrs to 12:00 hours CET/CEST on Sundays, 365 days of the year. During which times Mistral's dedicated staff team average response time is 20 minutes.

Outside these times you should receive an answer within maximum of 15 hours. Mistral is in the CET/CEST (Central European) Time Zone. Mistral's current local time is

PLEASE NOTE: Transmitting an Email does NOT mean almost simultaneous time of arrival at its destination address. Inexplicable delays of 30 minutes or even longer between transmission and arrival are not uncommon! We cannot answer Emails we have yet to receive!

This website DOES NOT USE COOKIES! Click to read Mistral's policy