Please use Mistral's Feedback Form
Sorry if we do not answer your call in person. However it is impractical for us to do so. Firstly we serve our valued customers in 18 of the world's time zones. 5:00 pm for you may be midnight for us! Secondly we found that when we did pick up all calls then over ninety percent of questions we faced had absolutely nothing at all to do with our products or services. Someone has to pay to reply and we prefer that it should not be you through increased product prices! Therefore if you really cannot find the answer to your question about how to buy, install or use any of our products on our 2,700 multi-lingual page website then please leave a message, along with your Email address and we will get back to you as soon as we possibly can. By Email! That way we will have a timed and dated record of our communication with you. Importantly so will you!
How long will we take to answer you?
Mistral's offices are open from 08:00 hrs to 18:00 hrs CET/CEST, Monday to Saturday, 08:00 hrs to 12:00 hrs CET/CEST, Sundays, 365 days a year. Normally during these times Email messages are answered from around 5 minutes to 2 hours following receipt. Please be aware that your time of sending does not necessarily mean almost instant receipt of your Email by Mistral Associates. Also, answers to Emails, particularly those with less urgent requests, may take longer to be answered during national holidays and thus when Mistral Associates may be operating with reduced staff.