Whilst Mistral endeavours to reply to all incoming Emails within 24 hours, 24/7, please consider that Mistral has over 25,000 licenced account holders across 140 countries world-wide. Hence across 18 International Time Zones. The average number of users in each organisation is 13. Some have over a 100 users. Making almost a third of a million Mistral software installations in total. Fortunately very few users experience problems or have questions, but please be patient when waiting for a reply.