Transmitting an Email does NOT mean almost simultaneous time of arrival at its destination address. Inexplicable delays of 30 minutes or even longer between transmission and arrival are not uncommon!
We cannot answer Emails we have yet to receive!
Whilst Mistral endeavours to reply to all incoming Emails within 24 hours, 24/7, please consider that Mistral has over 25,000 licenced account holders across 140 countries world-wide. Hence across 18 International Time Zones. The average number of users in each organisation is 13. Some have over a 100 users. Making almost a third of a million Mistral software installations in total. Fortunately very few users experience problems or have questions, but please be patient when waiting for a reply.