Quickly find the answer to your question using links on this page

Mistral serves RAC Professionals across 140 countries in the world. Home to over 94% of the world's entire population. Unsurprisingly Mistral thus receives hundreds of Emails each day, endeavouring to reply courteously to all sensible and respectful messages within minutes.

Mistral's normal office working hours are:- 08:00 hrs to 18:00 hrs CET/CEST Monday to Saturday and 08:00 hrs to 12:00 hours CET/CEST on Sundays, 365 days of the year. During which Mistral's dedicated response team's average reply time is 20 minutes. Please note

Outside of these times you should receive an answer within 15 hours. Mistral is in the CET/CEST (Central European) Time Zone. Mistral's current local time is

It is a fact that over half of the Emails Mistral receives include questions that have absolutely nothing at all to do with Mistral's products or services. Not just Spam, and which thankfully little ever reaches us due to our blocking tactics, but sensible questions that might though best be answered by others. Such as by Microsoft or by printer makers for example.
Of remaining questions almost ALL answers are found easily and quickly on this website.

To make it even easier Mistral provides the shortcuts on this page.

icon_arwl.gif Look to the left too. It's a clickable menu appearing on all 3,000+
spacer_transparent.gifclearly categorized Mistral web pages!
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Program Installation - 5 Simple Bullet Points




Don't forget: If all else fails then reading the simple instructions might help.
They are often always right!

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s_bullet1.gifFind the download link Request Form.

s_bullet2.gifComplete the Request Form and submit it.

s_bullet3.gifClick on the Download Link and download TODAY's #Setup.exe file.

s_bullet4.gifWAIT! For Mistral's completion of both digital and manual checks.

s_bullet5.gifClick on the downloaded #Setup.exe file to start the installation procedure.


There are no alternative procedures to Bullet Points 1), 2), 3), 4) and 5) above.
It's that simple. You don't need to be a computer expert and you do not need to hire one to install the programs. spacer_transparent.gif Even simpler! bulletDo & Don't!


podium_icon.gif Don't forget! Access Codes can only be used to install once.
There is no point in having a security key if everyone can distribute copies!
Click to read more and how you can make multiple installations.

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