Mistral Associates - Download and installation problems

Program download and Installation problems.

Mistral's programs handshake, that is 'phone home' during the user program access registration procedure.

This is necessary to set certain functions in the large set of interactive programs so that they match the user's local needs. Such things as PC Operating System and variants in use on the target computer, Monitor and keyboard type, decimal point deliminator in use, geographical location for setting meteorological data, spoken language and user Locale, along with other critical data. None of which contains anything personal and none of which is recorded and saved. All in strict accordance with EC GDPR 2018 regulations. However, if the connection between Mistral's Server and the user's ISP is not functioning, due to a security issue detected by algorithm, or even maliciously and illegally blocked, then the access registration process will fail.

Detailed reports of installation failures are recorded in an event log, and steps can then be taken to correct faults. Regrettably, if the client has blocked Mistral's Emails then naturally Mistral is unable to offer advice upon how to correct the problem.

Please be assured that Mistral's clients download more than 150 program installations a day on average. Right across the world. Problems are exceedingly rare and if they do ocurr are quickly resolved.

If more detail can be provided as to what is seen on screen when trying to download and install, such as Error Code numbers, then this might help Mistral advise on what can be done to correct the problem.

Finally, don't blame Mistral for Microsoft Windows ludicrous Download Dialog form. Mistral has no control over the design and position, generally at the top right hand corner of your monitor. If left to Mistral it would have been designed and placed more sensibly!