"OK, I understand Sir. It's only software so you don't see what all the fuss is about just because you're late paying. Tell me please. What do you do?"

"Oh I see. You're manager of Accounts Payable. Do you have a computer?"

"Yes? OK. Do you sit in front of it all day looking at the screen, hitting keys on the keyboard, making value judgements and decisions based upon what you see?"

"You do? Oh good. Do you get paid?"

Click!

"Right. When you bought the licence in 1999 to operate Mistral's intellectual property your computer was using Windows '98.

You've upgraded your PC a couple or more times since and now your Mistral software no longer works.

And your complaint again is?"

To make a complaint, click Complaints
Kindly explain as un-emotionally as you can please.


Mistral's commitment:
Bringing benefits of computerisation to our RAC industry - without the commonly associated problems.

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