Although it may come as a surprise to many, the development and maintenance of high quality, Expert System Software is a very expensive and a very high risk business. Requiring investment of huge amounts of capital for usually very marginal profit returns, often over very protracted periods of time. Accountants in particular seem to find it difficult to understand that although they consider that they deserve to be paid for sitting at a computer pressing keys for much of the day, a similarly sedentary, highly qualified, software developer they frequently deny also deserves to be paid, even fed!

For years Mistral has responded politely and profesionally to prospects, providing much time and attention in counselling, then prospects, having 'placed an order' and requesting an invoice, never having any intention of actually paying the invoice. Or did not have the authority within their organisation to pay it. As with any business the cost of these requests has to be accrued in overheads. Overheads that ultimately of course must be paid by Mistral's large and loyal customer base.

In future all 'first time' orders will be despatched only with a (tax) receipt, following payment. Prices will be advised, generally by pointing to anyway easy to find pages on this website, (See Search) but will not be invoiced prior to receipt of funds. Customers having difficulty accepting this procedure may use the alternative existing arrangement of ordering 'on-line' and paying by credit or debit card through Mistral's Secure Server or of course simply 'go elsewhere'. Although for the latter how they are able to buy a product from a shop or to put fuel in their vehicles or pay other not usually invoiced expenses, will forever remain a mystery to us!

Existing loyal customers such as 'Corporate Licensees', 'Sponsors' and 'Upgraders' we repeat are not affected by this policy change and Mistral will continue to issue standard credit term invoices.

        Payment by Credit or Debit card, without invoice.         Payment by CC or DC, with card provider receipt.

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