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Mistral values customers in 18 of the world's time zones. Please bear in mind when waiting for a reply that 5:00 pm for you may be midnight for us!

Mistral's offices are open from 08:00 hrs to 18:00 hrs CET/CEST, Monday to Saturday, 08:00 hrs to 12:00 hrs CET/CEST, Sundays, 365 days a year. Normally during these times Email messages are answered from around 5 minutes to 2 hours following receipt. Please be aware that your time of sending does not necessarily mean almost instant receipt of your Email by Mistral Associates. Also, answers to Emails, particularly those with less urgent requests, may take longer to be answered during national holidays and thus when Mistral Associates may be operating with reduced staff.
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