PROGRAMS for REFRIGERATION & AIR CONDITIONING PROFESSIONALS by MISTRAL


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Please help us to improve our service for you and for your contemporaries by answering the few simple questions below.

Mistral values customers in 18 of the world's time zones. Please bear in mind when waiting for a reply that 5:00 pm for you may be midnight for us!

Mistral's offices are open from 08:00 hrs to 18:00 hrs CET/CEST, Monday to Saturday, 08:00 hrs to 12:00 hrs CET/CEST, Sundays, 365 days a year. Normally during these times Email messages are answered from around 5 minutes to 2 hours following receipt. Please be aware that your time of sending does not necessarily mean almost instant receipt of your Email by Mistral Associates. Also, answers to Emails, particularly those with less urgent requests, may take longer to be answered during national holidays and thus when Mistral Associates may be operating with reduced staff.

Please complete the form below with your name & email address, answering the few simple questions we respectfully ask to help us provide you with the best possible service and optionally writing any additional comments in the box provided. Click the Submit button at the bottom of this page to send the data. This on-line questionnaire has been developed in full compliance within the auspices of The General Data Protection Regulation (GDPR). EC Directive effective 25 May 2018.

The information you provide on this form will not be divulged to any third party or stored in any data retrieval system for longer than it takes for us to deal with your enquiry or to answer your questions.

Q. 1  What best describes the work that you do?
 
     Air Conditioning Contractor
     Refrigeration Contractor
     Refrigeration & Air Conditioning Contractor
     RAC Products: Manufacturer/Distributor
     Apprentice/Student
     Architect/Consultant/Specifier/Government
     Food: Caterer/Production/Retailer
     Food Distribution: Logistics/Storage
     Lecturer/Teacher
     Military/Naval
     Other (please describe in 'Comments' below)

Q. 2  How quickly did we answer your request?
 
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     Reasonably quickly
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     Appalling response time
 

Q. 3  How helpful did you find our answer?
 
     Very helpful - thank you
     Adequate - thank you
     Not very helpful
     Not very helpful. I never read instructions!
     Useless - No help at all (please tell us why below)
 

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